Terms of Service

These Terms of Service form an agreement between the organization identified on the order or account and the ConveRact service operator. A person creating or administering a workspace represents that they have authority to accept these terms for that organization.

The service may include hosted software, APIs, AI orchestration, channel connections, voice features, billing workflows, documentation, and support. Order forms and plan-specific terms become part of this agreement.

Customers must provide accurate registration information, protect credentials, configure appropriate roles, and promptly remove access that is no longer required. Activity performed through authorized accounts is the customer’s responsibility unless caused by a service security failure.

Customers are responsible for obtaining permissions and notices required for their customer communications, connected data, recordings, marketing messages, and use of third-party provider accounts.

AI output can be incomplete or incorrect and must be evaluated for the intended use. Customers determine which knowledge, tools, approvals, and escalation rules apply, and must keep appropriate human oversight for consequential decisions.

ConveRact provides controls for grounding, permissions, testing, and audit history, but does not guarantee that a model response is accurate, lawful, or suitable for every use. Customers must not present generated output as professional advice without qualified review.

Subscription charges, included limits, billing period, currency, and renewal terms are shown at checkout or in an order form. AI model, messaging, carrier, voice, email, and payment-provider fees may be charged separately by the relevant provider or passed through as described in the plan.

Fees are due according to the invoice. Taxes are added where required. Failure to pay may result in restricted functionality or suspension after applicable notice. Plan changes take effect as shown in the confirmation flow.

Customers retain ownership of their data. They grant the service operator permission to process that data only to provide, secure, support, and improve the subscribed service as described in the Privacy Policy and any Data Processing Addendum.

Third-party services such as Meta, Google, OpenAI, Gemini, ElevenLabs, SMTP providers, carriers, and payment processors have their own terms, pricing, availability, and approval processes. ConveRact is not responsible for changes or outages controlled by those providers.

Each party must protect non-public information received from the other with reasonable care and use it only for the agreement. Confidentiality does not apply to information lawfully public, independently developed, or received without restriction.

ConveRact and its licensors retain rights in the platform, documentation, design, and underlying technology. Customers retain rights in their brands, configurations, prompts, knowledge, customer data, and other materials they provide.

Access may be suspended to address a security threat, unlawful activity, material policy breach, provider restriction, or overdue payment. Where practical, notice and an opportunity to remedy will be provided.

Either party may terminate according to the order terms or for an uncured material breach. Customers should export required data before termination. Data is deleted or anonymized according to contractual retention periods and legal obligations.

The service is provided with the warranties stated in an applicable order form and otherwise on an as-available basis to the extent permitted by law. Neither party is liable for indirect, incidental, or consequential losses where such limitation is lawful.

Any negotiated liability cap, governing law, venue, and dispute procedure in an order form controls over this general section. Consumer rights that cannot legally be waived remain unaffected.