ConveRact FIELD NOTES
Build AI services that survive real customers.
In-depth product, provider, safety, commerce, and operations guidance for teams launching an accountable AI customer workforce.
14 min read
From Meta app to first WhatsApp AI conversation
A practical production launch sequence for Meta business readiness, credentials, webhooks, templates, AI replies, payments, and human takeover.
Official Cloud API setup
Webhook verification
Template and payment flows
28 Aug 2026
Read guide13 min read
Connect Instagram Direct to ConveRact, step by step
A client-ready guide to professional-account prerequisites, Meta app permissions, credentials, signed webhooks, testing, app review, and safe AI handover.
Professional account and Meta app
Signed DM webhook setup
Live-mode and app-review checklist
1 Sep 2026
Read guide12 min read
Connect Facebook Messenger to the ConveRact inbox
Create the Meta app and Page connection, issue the correct Page token, configure secure webhooks, test as a real visitor, and prepare the app for production.
Facebook Page prerequisites
Page token and webhook setup
Real visitor and handover testing
1 Sep 2026
Read guide10 min read
Create a Telegram bot and connect it to ConveRact
A five-minute BotFather path plus production webhook, security, AI testing, commands, product links, payments, and operational checks.
BotFather creation
Automatic secure webhook
Conversation and commerce testing
1 Sep 2026
Read guide16 min read
Connect website chat, email, SMS, voice, and custom apps
The complete ConveRact connection map beyond social messaging, with exact workspace paths, provider prerequisites, tests, launch controls, and API documentation.
Website widget installation
SMTP, SMS, and ElevenLabs prerequisites
Custom app and API access
1 Sep 2026
Read guide12 min read
Designing an AI workforce customers can trust
Why specialist services, verified tools, clear permissions, escalation rules, and complete audit trails outperform a generic bot.
Specialist service design
Grounded business actions
Human control and evaluation
20 Aug 2026
Read guide15 min read
A production checklist for ElevenLabs voice agents
Secure signed sessions, Eleven v3 speech, phone infrastructure, consent, interruption, tool permissions, transfers, and post-call review.
Signed client sessions
Eleven v3 and realtime architecture
Call lifecycle testing
12 Aug 2026
Read guide13 min read
Routing customer work across OpenAI and Gemini
A provider-neutral strategy for capability routing, structured tools, fallbacks, cost controls, evaluations, and tenant-owned credentials.
Provider-neutral contracts
Cost and quality routing
Fallback without duplicated actions
5 Aug 2026
Read guide11 min read
From AI conversation to verified payment and invoice
How to turn buyer intent into a safe quote, signed payment session, verified webhook, invoice, and receipt without trusting the browser.
Server-authoritative pricing
Signed webhook verification
Idempotent invoice delivery
29 Jul 2026
Read guide13 min read
A security blueprint for multi-tenant AI operations
Tenant isolation, role enforcement, encrypted provider secrets, audit evidence, retention, and safe platform support for white-label deployments.
Tenant isolation at every layer
Role-aware actions
Auditable support and secret handling
18 Jul 2026
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