ConveRact FIELD NOTES
AI customer service guides and automation insights.
AI customer service guides for teams evaluating, connecting, and operating customer workflows. Explore practical channel tutorials and buyer guides linked to the ConveRact services they support.
14 min read
From Meta app to first WhatsApp AI conversation
A practical production launch sequence for Meta business readiness, credentials, webhooks, templates, AI replies, payments, and human takeover.
Official Cloud API setup
Webhook verification
Template and payment flows
13 min read
Connect Instagram Direct to ConveRact, step by step
A client-ready guide to professional-account prerequisites, Meta app permissions, credentials, signed webhooks, testing, app review, and safe AI handover.
Professional account and Meta app
Signed DM webhook setup
Live-mode and app-review checklist
12 min read
Connect Facebook Messenger to the ConveRact inbox
Create the Meta app and Page connection, issue the correct Page token, configure secure webhooks, test as a real visitor, and prepare the app for production.
Facebook Page prerequisites
Page token and webhook setup
Real visitor and handover testing
10 min read
Create a Telegram bot and connect it to ConveRact
A five-minute BotFather path plus production webhook, security, AI testing, commands, product links, payments, and operational checks.
BotFather creation
Automatic secure webhook
Conversation and commerce testing
16 min read
Connect website chat, email, SMS, voice, and custom apps
The complete ConveRact connection map beyond social messaging, with exact workspace paths, provider prerequisites, tests, launch controls, and API documentation.
Website widget installation
SMTP, SMS, and ConveRact prerequisites
Custom app and API access
12 min read
Designing an AI workforce customers can trust
Why specialist services, verified tools, clear permissions, escalation rules, and complete audit trails outperform a generic bot.
Specialist service design
Grounded business actions
Human control and evaluation
6 min read
Configure AI calls and customize your workspace voice
Set up tenant numbers, incoming and outgoing calls, information delivery, two-way conversations, and 30 workspace voices.
Incoming and outgoing calls
30 customizable voices
Information or conversation
13 min read
How ConveRact routes customer work with AI
How ConveRact manages AI routing, structured tools, quality checks, and usage controls for your business.
Provider-neutral contracts
Cost and quality routing
Fallback without duplicated actions
11 min read
From AI conversation to verified payment and invoice
How to turn buyer intent into a safe quote, signed payment session, verified webhook, invoice, and receipt without trusting the browser.
Server-authoritative pricing
Signed webhook verification
Idempotent invoice delivery
13 min read
A security blueprint for multi-tenant AI operations
Tenant isolation, role enforcement, encrypted provider secrets, audit evidence, retention, and safe platform support for white-label deployments.
Tenant isolation at every layer
Role-aware actions
Auditable support and secret handling