ConveRact PRODUCT
AI workforce platform for customer operations.
An AI workforce platform connects specialist sales, support, commerce, and insight workflows with approved knowledge, customer channels, and human oversight. ConveRact keeps configuration and service readiness visible.
Plan your AI workforceService Operations
Move from a customer conversation to reviewed action.
Connect the support queue, customer record, company knowledge and people responsible for the next step. ConveRact keeps provider setup, approval and recorded outcomes visible throughout the workflow.
Support cases and SLA
Assign customer requests, track resolution deadlines and record verified case outcomes.
Explore capabilityNative CRM connections
Sync customer details to HubSpot contacts or Salesforce and Zoho leads after review.
Explore capabilityVisual workflows
Compose conditional actions, review each run and inspect step results across connected systems.
Explore capabilityConversation QA
Review resolution quality and missed opportunities with findings linked to source messages.
Explore capabilityGoverned knowledge sync
Stage website, Google Docs, Notion and Confluence updates before publishing approved answers.
Explore capabilityAgent observability
Inspect model calls, knowledge retrieval, tools, execution failures and measured latency.
Explore capabilityAgent regression testing
Preview scenario matrices, compare releases and require fresh passing results before publishing.
Explore capabilityKnowledge gap review
Find recurring questions without matching published passages and draft verified answers.
Explore capabilityConversation explorer
Compare recorded periods and investigate up to 5,000 conversations in cited background batches.
Explore capabilityExternal actions require configured provider accounts. Current native CRM coverage is contact or lead synchronization; support cases track requests, and generic API acceptance does not verify a refund or other business outcome.
Explore the Service Operations workspaceSpecialist AI services
Configure services around measurable outcomes instead of forcing every job into one generic assistant.
Every customer channel
Website, WhatsApp, Instagram, Messenger, Telegram, email, voice, and custom APIs share routing and context.
Verified knowledge
Ground answers in products, inventory, policy, customer, order, quote, and connected business data.
Actions with guardrails
Use approved tools for quotes, follow-ups, handover, booking, checkout, and delivery—then audit every action.
Secure voice AI
Issue signed ConveRact sessions, generate natural speech, and connect ConveRact calling infrastructure.
White-label tenancy
Give every client isolated data, branding, plans, keys, limits, users, and billing visibility.
ONE CONTINUOUS LOOP
Connect. Ground. Operate. Improve.
ConveRact keeps provider configuration, test health, customer interactions, outcomes, and audit history in one workspace.
Connect an official provider account and validate credentials
Ground the service in tenant-owned truth and approved tools
Launch in training mode, test failures, then enable customers
Measure outcomes and refine rules from real conversations