ConveRact · solutions
AI Conversation Intelligence for Service Teams
AI conversation intelligence helps service teams turn recorded customer messages into useful improvements. ConveRact connects configurable conversation monitors, evidence-linked investigations, and reviewed recovery drafts in one tenant workspace.
Plan your conversation intelligence workflowFree integration. No installation charge or one-time ConveRact fee. Plan, usage, third-party, and custom development costs may apply.
Find the conversations that need attention
Create a monitor for unanswered customer messages, conversations waiting for staff, an existing negative sentiment label, or a literal phrase relevant to your business. Choose a channel and timing threshold. Enabled monitors scan recorded conversations every minute and create a deduplicated review queue. Assign a team member, inspect the source conversation, and record the resolution. Monitoring itself does not send customer messages.
Ask a question and inspect the supporting messages
Investigate concerns such as pricing questions or recurring support requests. Select a period and channel. ConveRact combines exact cohort counts with a relevant sample of up to 48 messages, redacts common contact details, and asks the configured AI for findings linked to source messages. The report displays its sample size and current recorded statuses so your team can judge the limits of the evidence. A follow-up question creates a separate saved investigation.
Turn a procedure into a controlled next step
Describe your procedure for cart assistance, quote follow-up, or recurring-payment assistance. The AI builder proposes supported message and timing settings, including assumptions your team must review. An administrator edits and approves the draft before saving a paused journey. Customer identity, permission, live channel readiness and source-state checks remain part of the existing recovery system. No draft creates a charge, promises an unapproved discount, or contacts a customer.
Investigate thousands of conversations in batches
A background Explorer investigation can process up to 5,000 selected conversations in batches of 25. Every selected conversation contributes up to its last four public messages in the chosen period, with explicit character limits. Each batch returns cited findings and retained progress. Operators authorize a ceiling of one model request per batch, can cancel future batches and can inspect partial results after interruption. Period comparisons scan matching recorded messages and identify links to verified paid orders; those links do not prove causal conversion attribution.
Questions about AI conversation intelligence
Does a monitor automatically change the customer conversation?
No. Monitors create internal review issues. Staff decide how to assist the customer through the existing inbox.
Are AI findings a complete analysis of every message?
No. Reports show exact cohort counts and a selected sample of at most 48 messages. Review the cited context before changing a business process.
Is integration free?
There is no ConveRact installation or one-time integration fee. Recurring plan, usage and provider charges apply.