Acceptable Use Policy

Customers may use ConveRact only for lawful purposes and with authority to process the connected accounts, data, recipients, phone numbers, and business systems. Users must follow provider rules and industry-specific obligations.

The service must not be used to facilitate exploitation, threats, targeted harassment, unlawful discrimination, sexual abuse material, violent wrongdoing, malware, credential theft, or instructions intended to cause serious harm.

Users must not send spam, deceptive messages, unlawful marketing, caller-ID spoofing, or communications that ignore consent, opt-out, quiet-hour, template, or suppression requirements. Automated identity must be disclosed where required.

AI must not make unreviewed decisions that determine a person’s eligibility for employment, housing, credit, insurance, essential services, legal rights, or medical treatment. Qualified human review and applicable safeguards are required.

Users must not bypass access controls, probe other tenants, expose secrets, interfere with availability, scrape without permission, replay webhooks, or use the platform to attack third parties. Responsible security reports should be sent through the published channel.

Do not impersonate people or organizations, fabricate endorsements, conceal commercial intent, or present generated content as verified professional advice. Synthetic voice and media must be handled with appropriate consent and disclosure.

ConveRact may investigate suspected abuse, rate-limit or suspend affected functionality, preserve relevant evidence, and cooperate with lawful requests. Where practical and safe, customers receive notice and an opportunity to correct the issue.