Connect Facebook Messenger to the ConveRact inbox

Messenger conversations are attached to a Facebook Page. Confirm that the client owns the Page and that the person completing setup has sufficient Page and app permissions. Avoid connecting an employee-owned test Page to a production tenant.

Create or select a Meta Business app and add the Messenger product. Keep development and production assets clearly labelled, because app-mode and role restrictions can make a connection appear healthy while messages from ordinary customers are still blocked.

ConveRact needs the Facebook Page ID, a Page access token, and the Meta app secret. The token must belong to the Page being connected. Verify the Page identity and granted tasks before saving it.

Treat the Page token and app secret like passwords. ConveRact stores them encrypted; the browser should never receive them again after save.

Open the correct workspace as Tenant Admin, select Facebook Messenger in Channels, and create a live connection. Meta channels require the Growth plan or above.

After saving, ConveRact shows the callback URL and verify token that belong to the connection. Do not reuse a callback from a different tenant.

In the Messenger product settings, add the ConveRact callback URL and verify token, then subscribe the Page to the required messaging fields. ConveRact validates signed webhook requests before routing messages to the tenant inbox.

Test with a Facebook account that is not administering the Page. Confirm the inbound message, AI reply, delivery state, staff reply, AI pause during handover, and AI resume behavior.

Complete all app review and business verification tasks required for the permissions used. Publish accurate privacy and data-deletion information and document who owns the Page, app, token, and renewal process.

Monitor token errors, permission changes, Page disconnection, webhook retries, response latency, opt-outs, AI handovers, and failed outbound sends. Re-test after changing Page access, app mode, provider permissions, or ConveRact business rules.