ConveRact · channels
SMS AI Agent for Concise Customer Follow-Up
An SMS AI agent can support concise confirmation and follow-up workflows. ConveRact currently requires an implemented SMS adapter before live SMS connections can be enabled; this page explains the intended workflow and launch requirements.
Plan your SMS AI agent workflowFree integration. No installation charge or one-time ConveRact fee. Plan, usage, third-party, and custom development costs may apply.
A customer workflow on this channel
A brief confirmation or follow-up should name the action clearly and avoid sensitive details. Link to an appropriate verified destination when the task requires payment or account access. Keep replies useful within the channel’s length constraints.
Connection and launch requirements
Live SMS connection creation is currently blocked until a delivery adapter is implemented. Plan the sender, inbound reply mapping, consent records, opt-out handling, and delivery receipts with your developer. Recovery and campaign previews do not send SMS. Validate the adapter end to end before promising this channel to customers.
Keep service quality visible
Review the complete journey: a customer request is received, relevant information is available, an answer or handoff is produced, and the channel reports the delivery result. Configure only the services your workspace is ready to run. Free ConveRact integration has no installation or one-time fee; plan, usage, and external channel charges still apply.
Questions about SMS AI agent
Does this page mean the channel is already active for my workspace?
No. Availability depends on your plan, credentials, account approvals, and successful connection checks.