ConveRact · solutions
AI Customer Support Agent with Human Handoff
An AI customer support agent helps answer policy questions and route exceptions. ConveRact Support Desk prepares grounded responses using approved knowledge and separates verified information from missing order data.
Plan your AI customer support agent workflowFree integration. No installation charge or one-time ConveRact fee. Plan, usage, third-party, and custom development costs may apply.
Answer the policy question behind the ticket
For a return request, the agent can explain your published policy and collect the information a support teammate needs. Order-specific decisions require the relevant system data and permissions; a policy answer alone does not authorize a refund.
Prepare support knowledge before automation
Publish accurate return, delivery, warranty, and escalation guidance. Review representative questions and ambiguous cases with your team. Support Desk is a training workflow until the required knowledge and operational connections are ready.
Preserve context during handoff
Give human agents the original question, relevant policy, and missing evidence. Measure successful resolution and repeat contact, not just conversations that stopped receiving replies. Update knowledge when repeated escalations reveal a documentation gap.
Questions about AI customer support agent
Can it show real-time order tracking?
Only when the order data is connected and available. Otherwise the conversation should request a team lookup.