ConveRact · solutions
AI Voice Agent for Customer Conversations
An AI voice agent helps handle spoken customer questions and collect a clear next action. ConveRact voice supports configured web and telephone workflows with defined consent and human escalation rules.
Plan your AI voice agent workflowFree integration. No installation charge or one-time ConveRact fee. Plan, usage, third-party, and custom development costs may apply.
Design a useful call outcome
For a sales inquiry, collect the customer’s goal and relevant requirements, answer approved questions, and prepare a handoff when specialist judgment is needed. A transcript and call disposition help the next teammate understand why the caller contacted you.
Prepare voice and telephone configuration
The platform administrator must enable the voice service. Telephone use also requires the applicable telephony connection, numbers, escalation destination, and consent policy. Service availability depends on that configuration; a text preview is not a connected phone call.
Test the conversation under real call conditions
Check interruptions, background noise, short answers, and escalation. Verify that ending a call, requesting a person, or refusing recording follows your policy. Track call completion and handoff separately from any resulting sale or booking.
Questions about AI voice agent
Can web voice and telephone calls share a workflow?
They can use the same business guidance, but each channel needs its own enabled connection and validation.