ConveRact · solutions
AI Voice Agent for Inbound and Outbound Calls
ConveRact connects AI phone calls to your workspace. Choose an information-only message or a two-way conversation that listens and answers from your published business information. Configure incoming and outgoing calls with a natural voice your team selects.
Configure your AI calling workspaceFree integration. No installation charge or one-time ConveRact fee. Plan, usage, third-party, and custom development costs may apply.
Platform-managed calling
Only platform administrators manage carrier credentials, number inventory, purchases, assignments, and activation. Tenants use ConveRact calling as a service and never handle the underlying provider configuration.
A number for every workspace
Assign a dedicated number to each tenant for incoming and outgoing calls. A database-managed temporary number supports outgoing calls until assignment. Incoming routing starts after a dedicated number is verified and activated.
Conversation with controlled actions
The AI can use approved business context to discuss products, inventory, quotes, orders, appointments, CRM follow-up, payments, messaging, and human handoff. It records an action only after the customer explicitly confirms it. A tenant administrator then approves or rejects the request.
Continue connected journeys
Approved action requests emit a signed ConveRact workflow event containing the call, action, customer number, confirmation, and reviewer. Connected automations can continue the journey while preserving a human decision and call transcript in the workspace.
Questions about AI voice agent
Can the AI make and receive calls?
Yes, after configuration and activation. Incoming calls use a dedicated tenant number. Outgoing calls use the assigned number or configured temporary default.
Can I change the AI voice?
Yes. Preview and save one of 30 voices in Voice settings or the call controls. Kore is the default, and the saved choice applies to new calls in both modes.
What is the difference between the two call modes?
Information mode delivers a message and ends. Conversation mode listens and responds to follow-up questions using the workspace business context.